Privacy Policy
Last updated: 11 May 2026
1. Introduction
Red Asia Insurance Agency Limited ("Red Asia", "we", "our" or "us") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose and process personal information obtained through our website located at www.redasiainsurance.com (the "Website"), our communications with clients and prospective clients, and our business activities.
This Privacy Policy should be read together with any other notices or disclosures we may provide when collecting or processing personal data.
2. About Us
Red Asia Insurance Agency Limited is a company incorporated in Hong Kong S.A.R. and licensed as an Insurance Agency by the Hong Kong Insurance Authority under licence number FA2375.
Registered Address: Room 905 Hollywood Centre 233 Hollywood Road Sheung Wan Hong Kong S.A.R.
Contact Email: contact@redasiainsurance.com
Complaints Email: complaint@redasiainsurance.com
3. Scope of this Privacy Policy
This Privacy Policy applies to personal data collected:
• through the Website;
• through contact forms and quotation requests;
• through communications by email, telephone, messaging applications or other channels;
• during the provision of insurance intermediary, consulting and related services;
• through embedded systems or third-party insurer platforms integrated into the Website;
• through interactions with Red Asia Insurance Agency Limited and its related companies.
4. Personal Data We Collect
Depending on the nature of the interaction, we may collect:
• name;
• company name;
• job title;
• email address;
• telephone number;
• location or jurisdiction information;
• insurance requirements or areas of interest;
• information voluntarily provided through contact forms or communications;
• technical and usage information relating to your use of the Website.
In the course of our business activities outside the Website, we may also collect additional information required for insurance placement, risk management, claims handling or regulatory compliance purposes.
5. How We Collect Personal Data
We may collect personal data:
• directly from you;
• through forms submitted on the Website;
• through communications with us;
• through cookies and analytics technologies;
• through insurer platforms integrated into the Website;
• from publicly available sources;
• from business partners, insurers, brokers or service providers where permitted by law.
6. Purposes of Processing
We may use personal data for the following purposes:
• responding to enquiries and quotation requests;
• providing insurance intermediary services;
• arranging insurance products and services;
• facilitating communications with insurers and business partners;
• providing consulting, claims support and risk management services;
• administering client relationships;
• improving the Website and user experience;
• monitoring Website usage and performance;
• complying with legal, regulatory and compliance obligations;
• preventing fraud, financial crime and unauthorised activities;
• sending marketing communications where consent has been provided.
7. Direct Marketing
Where required by applicable law, we will obtain your consent before sending marketing communications.
If you have opted in to receive newsletters, updates or marketing communications from us, we may contact you regarding:
• insurance products and services;
• market updates;
• regulatory developments;
• industry insights;
• company news and events.
You may withdraw your consent or unsubscribe from marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us.
8. Cookies and Analytics
The Website may use cookies and similar technologies to improve functionality, analyse traffic and enhance user experience.
We currently use Google Analytics to help us understand Website usage and performance.
Cookies may collect technical information, including:
• browser type;
• device information;
• IP address;
• pages visited;
• session duration;
• referring websites.
You may configure your browser settings to refuse or restrict cookies. However, certain features of the Website may not function properly if cookies are disabled.
We may implement additional analytics, communication or tracking technologies in the future, including integrations with third-party communication or social media platforms.
9. Embedded Systems and Third-Party Platforms
Parts of the Website may contain embedded systems operated by insurers or third-party service providers.
When interacting with such systems, your information may also be processed by the relevant insurer or third-party provider in accordance with their own terms and privacy practices.
Insurance quotations, applications or transactions facilitated through embedded systems may be subject to additional insurer-specific terms, conditions and disclosures.
10. Disclosure of Personal Data
We may disclose personal data to:
• insurers;
• reinsurers;
• brokers and intermediary partners;
• claims administrators and adjusters;
• professional advisers;
• regulatory authorities;
• technology and hosting providers;
• cloud service providers;
• analytics providers;
• related companies;
• service providers assisting in our business operations.
Certain recipients may be located outside Hong Kong S.A.R.
11. International Data Transfers
As an international insurance intermediary business, personal data may be transferred to, stored or processed in jurisdictions outside Hong Kong S.A.R.
Such jurisdictions may include locations where insurers, service providers, technology providers or business partners operate.
We take reasonable steps to ensure that personal data transferred internationally is handled securely and in accordance with applicable legal and regulatory requirements.
12. Data Security
We implement reasonable technical, organisational and administrative measures to protect personal data against unauthorised access, misuse, loss, disclosure or alteration.
These measures may include:
• restricted access controls;
• secure communication systems;
• cloud-based security protections;
• internal confidentiality measures;
• cybersecurity and monitoring procedures.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Data Retention
We retain personal data for as long as reasonably necessary for:
• the purposes described in this Privacy Policy;
• legal and regulatory obligations;
• dispute resolution;
• business and operational requirements.
Retention periods may vary depending on the nature of the information and applicable legal or regulatory requirements.
14. Your Rights
Subject to applicable law, you may have the right to:
• request access to personal data we hold about you;
• request correction of inaccurate personal data;
• withdraw marketing consent;
• enquire about our data handling practices.
Requests may be submitted to: contact@redasiainsurance.com
We may require verification of identity before responding to certain requests.
15. Third-Party Websites
The Website may contain links to third-party websites or services.
We are not responsible for the content, security or privacy practices of third-party websites.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on the Website with the updated effective date.
17. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of Hong Kong S.A.R.
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